Our 30-day pad warranty only applies to the person who originally bought it. It is at our discretion whether a product needs to be replaced or repaired. Excessive wear and tear to the fabric or snaps is NOT included in the warranty. Unless there is a manufacturing defect, our warranty does NOT cover leaking, wicking, staining, pad odors, or normal wear and tear. Customers who find that our products do not meet their menstrual/incontinence needs are not eligible for refunds.

Due to the nature of the product, refunds, returns, exchanges, or cancellations are not permitted for any of our pads. If you have a problem with your LAUNDRY BAGS (defective zipper for example), please let us know within 30 days. 

Snap warranty: If your snap cracks, breaks, or comes off, we will repair it within 60 days of purchase. Please email us (jenny@figtreestudio.co) with your order number and photos of the broken snap. Then we will send you a return shipping label so you can return your pad for repairs.

Fabric: Defects, such as de-threading, fabric runs, or immediate holes BEFORE being used OR WASHED, ARE covered under this warranty for the first 30 days. Please contact us as soon as you notice something is wrong. 

*We provide Washing instructions with every order, as well as multiple places on our website. If you do NOT follow these instructions, leaks or premature failures could happen. If you've used fabric softeners, acidic detergents, bleach, or placed your Menstrual bag in the dryer, this WARRANTY is VOID. Any alterations will also void your warranty.

Most leaking and wicking issues are caused by not following the washing guidelines, not changing pads regularly, or not wearing well-fitted cotton underwear (to prevent the pad from slipping around). Leaking and wicking issues are not pad defects and are NOT covered under warranty.  

To submit a warranty claim, please send your name, order number, description of the issues you're having, and photos of the defect to jenny@figtreestudio.co. If we decide it is covered under warranty, we will send you a return shipping label with further instructions.